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Sep 04, 2025
Total Tickets
128
+12% vs last week
Open
32
Avg age: 2.1d
In Progress
14
SLA at risk: 3
Resolved
82
First-contact: 61%
SLA Overview
Response under 1h78%
Resolution under 24h64%
SLA breaches6
Customer satisfaction4.4/5
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High Priority9 Due Today5 Assigned to Me12 Awaiting Approval4
Recent Tickets
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#TitleCategoryAssigneeStatusCreated
1245Printer not workingHardware M Maryan Open2025-09-03
1244Network outage at HQNetwork A Ahmed In Progress2025-09-02
1243Software license renewalSoftware S Sagal Resolved2025-09-01
Live Activity
M
Maryan changed status of #1245 to In Progress
2m ago
A
Ahmed commented on #1244
12m ago
S
Sagal resolved #1243
1h ago