Tickety — Settings

Dashboard / Settings

Sep 04, 2025

Settings

Configure organization, ticketing, SLA, integrations and more.

Organization

Organization name

Logo

PNG/JPG, up to 1MB. Shown in top-left.

Timezone

Week starts on

Date format

Time format

Brand & Email

System email (from)

Email signature

Use custom SMTP

Ticket Defaults

Ticket prefix

Starting number

Default priority

Default category

Default assignee

Allow attachments

Max size (MB)

Allowed types

Email Intake

Create tickets from incoming emails

We’ll check this inbox every few minutes and create new tickets.

SLA Policies

Priority

First response (hrs)

Resolution (hrs)

Apply only during business hours

Work days

Start

End

Escalation rules

Add multiple rules later (e.g., notify supervisor at 60 min, auto-escalate at 120 min).

Holiday Calendar

Exclude holidays from SLA timers

2025-01-01 — New Year
2025-04-10 — Company Offsite

Channels

In-app (bell)

Daily digest

Rules

@ Mentions

Assignments

SLA warnings

System updates

Digest time

Timezone

Slack

Webhook URL

Send ticket events to a Slack channel.

Microsoft Teams

Incoming webhook

Post status updates to a Teams channel.

Jira

Instance URL

Create/Link Jira issues from tickets.

Authentication

Require 2FA for all admins

Min length

Letters & digits

Symbols

Session timeout (mins)

Max failed logins

SSO

Enable SSO (SAML/OIDC)

Theme

Mode

Density

Primary color

Accent color

Changes preview immediately in this page.

Preview

Primary alert

Export

Exports run in the background and will appear in your downloads center.

Retention & Backup

Ticket retention (days)

Audit log retention (days)

Automatic backups

Backup time

Keep last

API Keys

Base URL https://api.tickety.demo/v1

Store your key securely. It provides full access according to your role.

Label	Key	Created	Actions
Admin service	sk_live_***7x2	2025-08-30

Webhooks

Event	URL	Secret	Status	Actions
ticket.created	https://example.com/webhooks/ticket	whsec_***abc	Active